Frequently Asked Questions

Ivan Aleksic avatar Reg Prentice avatar
24 articles in this collection
Written by Ivan Aleksic and Reg Prentice
FAQs

What can TonicDM be used for?

Email archiving, sending/receiving large files, RFIs, submittals.
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Written by Reg Prentice
Updated over a week ago

Do the people I send files to also need to be TonicDM users?

No. Your recipients will receive an email notification which includes a download link.
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Written by Reg Prentice
Updated over a week ago

Does TonicDM work for GCs and subs?

Yes for email filing and file transfer.
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Written by Reg Prentice
Updated over a week ago

Is there software I have to install?

No, TonicDM works in a standard web browser.
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Written by Reg Prentice
Updated over a week ago

Which browsers are supported?

All modern browsers are supported. Chrome is recommended.
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Written by Reg Prentice
Updated over a week ago

Is there an App for mobile devices?

No, but you can use the TonicDM website on a mobile device browser.
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Written by Reg Prentice
Updated over a week ago

Is TonicDM intended to replace my company's server?

Short answer... No. Open this article for a longer explanation.
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Written by Reg Prentice
Updated over a week ago

Are my files and other information private?

The information you put in TonicDM is private to your organization, but not to you personally. Think of it like your company server.
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Written by Reg Prentice
Updated over a week ago

Where can I see all my Transmittals in one place?

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Written by Ivan Aleksic
Updated over a week ago

Who has global access to our TonicDM account?

Your "TonicDM Administrators" are the most powerful people in your organization's TonicDM account.
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Written by Reg Prentice
Updated over a week ago
Tips

Can I remove projects from the Recent Projects list in the Outlook Sidebar?

Add projects you want using the Search for Projects field and they'll bump off the projects you don't want.
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Written by Reg Prentice
Updated over a week ago

How do I unfile a misfiled email?

First refile the email into the correct project, and then delete the incorrectly filed emails.
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Written by Reg Prentice
Updated over a week ago

Why is this email filed here?

You may notice emails in your Outlook are filed in a project that you didn't expect... find out why here!
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Written by Reg Prentice
Updated over a week ago

Recover an email that was deleted from the TonicDM archive

If you accidentally delete one of the emails stored in TonicDM, you can easily undelete it.
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Written by Reg Prentice
Updated over a week ago

How do I add myself to a project team?

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Written by Reg Prentice
Updated over a week ago

When I remove someone from the Project Team List, are the records associated with them retained?

Yes. Everything is always retained.
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Written by Reg Prentice
Updated over a week ago

How do I add a Submittal Action?

Click on the Submittal Action List box to display the list of preconfigured options
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Written by Reg Prentice
Updated over a week ago

How do I upload files on iPad?

Use the built-in Files app. Open this to learn how.
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Written by Reg Prentice
Updated over a week ago

Where is the organization-wide Contact list?

On the Organization Settings page (the link is on your Home page in the web application).
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Written by Reg Prentice
Updated over a week ago

Can I add myself to lots of projects at once?

No... but there's not much reason to do this anyway.
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Written by Reg Prentice
Updated over a week ago

I can't find my project!

Use Create New Project on your Home page or contact your IT team.
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Written by Reg Prentice
Updated over a week ago

My email filing button is grayed out!

Ensure your reading pane is open and an email is selected.
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Written by Reg Prentice
Updated over a week ago

Filing emails by dropping them in folder doesn't seem to be working

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Written by Reg Prentice
Updated over a week ago

Disconnect and reconnect Office 365

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Written by Reg Prentice
Updated over a week ago